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General

What is Klarna?

Klarna is one of the leading payment providers in Europe and a licensed bank that is fundamentally changing the payment experience for buyers and sellers. The company, founded in Sweden in 2005, enables online shoppers to handle outstanding payments immediately, later or in installments quickly, easily and securely. Klarna works with more than 130,000 retailers such as Asos, Spotify, MediaMarkt and Deutsche Bahn and currently employs more than 2,500 people in 14 countries. In 2014 Klarna took over Sofort GmbH; In 2017, Billpay GmbH was acquired. The company's investors include; Sequoia Capital, Bestseller Group, Atomico, VISA and Permira. More information can be found atwww.klarna.eu

Is it safe to shop online with Klarna?

Definitely! Shopping online couldn't be more secure than with Klarna. In a store, you can always touch and check the goods you want to buy before paying for them. We believe that online shopping should be no different. That's why Klarna purchase on account gives you the opportunity to check your goods first and pay later.

Our goal is to make shopping easier and safer - smooth. That is why we take drastic measures to protect you as a buyer against fraud and unreliable online retailers. Whenever you see the Klarna logo in an online store, you can be sure that the store is trustworthy and meets our strict requirements.

Klarna is also certified by TÜV Saarland and Trusted Shops. Certificates give you as a consumer positive indications of the quality of the services and products. The associations registered under "the TÜV" are known worldwide and the certificates promote the highest international reputation. TÜV Saarland has concentrated on customer-oriented services outside the traditional official fields of activity. Every year, TÜV Saarland ensures that our business model is serious and that Klarna offers secure payment methods through a detailed investigation.

Klarna has been a “Trusted Shops Authorized Partner” since 2011 and as an “authorized partner”, Klarna's processes are perfectly adapted to the Trusted Shops quality criteria. The Trusted Shops quality criteria are based on national and European laws that are important for online shopping. They take into account the current judgments and requirements of consumer protection organizations or go even further. Read more about the Trusted Shops seal of approval here.

In addition, Klarna Buyer Protection protects you with every purchase from Klarna. This is an agreement between you and Klarna that allows you to shop online safely. To ensure that the Buyer Protection Directive applies, you as a consumer must make the purchase from an entrepreneur. Please note that the Buyer Protection Directive only applies to payments made with Sofort if it is expressly stated on the payment method selection page in the merchant's online store.

I have more questions about my payment. Can I speak to someone from Klarna?

Yes of course! You can chat with us in the app at any time or call us on 0221 669 501 10



If someone tells you they’ve got engaged, the first thing you will ask them is: how did he or she ask? The story of how you proposed will be remembered - and told – forever so we made a list of unique ways to propose: from simple ones to those that require months of preparation. Keep reading to find the wedding proposal idea that suits you and your loved one!

 

Unique Proposals

 

1.     In their favourite place

This one is as simple as romantic. The idea is that you pick their favourite place; it can be in your house or a rooftop, a monument or their favourite bench at a park. Take her or him to this special place and say the magic words. Ideally, you could ask someone nearby to take a picture of you on your knee. Every time they go back to that place, they will smile even more.

 

2.     To the sound of music

For this one, you will need to organise it in advance.  If you know that your partner enjoys music, hire a choir, a brass band or why not a cover band from their favourite group and summon everyone in the park. Ask them to play their favourite song while you propose to them. Every time that song pops on the radio, it will remind them of this beautiful day.

 

3.     Scavenger Hunt

This proposal is for those who enjoy games. Think of a few places that your partner loves and that are meaningful to your relationship and ask your partner and maybe a few friends to visit them. Along the way, have cards with little notes for them to open where you described why you chose them. You can even add a stop at her favourite hair salon where she can get her nails – and why not her hair – done so she is ready for the pictures! We are sure she will thank us for this. When they reach the last spot, you will be there waiting to propose. You can even have all your friends and family there to celebrate the engagement!

 

4.     At the theatre

Another type of proposal that requires a little bit more preparation.  Get tickets for that play you were long-waiting to see and ask them if you can propose after the cast’s curtain call. You could also book a space in the playbill where you can add a note so you’ll have a souvenir of this special day.

 

5.     Draw it

Pre-hire a caricaturist and ask him to wait for you in the park. Ask your partner to go out for a walk and take them to the park and act surprised when you spot the caricaturist. Convince your partner to have the caricaturist sketch a picture of you and wait until they see what the word bubbles say.

 

6.     Under the Sea

Is your partner a sea fanatic? If so, call your local aquarium and ask them if you could dive in. If this is not allowed, ask them if you could give a sign to the divers. After you have them on board, take her to the aquarium and ask her to look at that specific fish tank. If you were allowed to dive in, tell her to wait for you while you go buy a beverage.  Remember to hire a photographer to document this fantastic proposal!




7.     Skywriter

You can hire a skywriter to spell ‘Will you marry me?” in the sky. Prepare her favourite meal and serve it outside. Open a bottle of her favourite rosé and ask her to look up while you toast. She will be amazed!

 

8.     Advertise it

If your partner is an avid newspaper reader or is subscribed to a particular magazine, call them a book a spot to advertise your proposal. Prepare breakfast and serve it in bed with the newspaper or magazine. Wait until she or he sees it!

 

 

Destination Proposals

 

9.     On the air

Plan a nice getaway to a place where you have to take a plane to get there. After take-off, talk to the flight attendants and ask them if you could use the loudspeakers system to propose.  We are sure you will have lots of pictures and videos from all the passengers!

 

10.  Hotel set up

 

After a long walk around the city, head for drinks and dinner to the hotel restaurant and ask the hotel employees to put roses, candles and champagne in your hotel room. A very private and unexpected proposal!

 

11.  On a theme park

This one can be a little bit tricky because it requires acting fast! Prepare you ‘Will you marry me?’ sign in advance and hide it in your backpack. Ask her to go to that specific rollercoaster that you’ve previously chosen because it will take a photo, which you can buy after. Try to spot the camera so when you are there you can pull the sign out! She won’t know until she looks at the picture.



 

12.  At Disney

This is the ultimate fairy-tale proposal because nothing says everlasting magical love like Disney does, right?

You could propose during the fireworks or while you meet her favourite character. If you want everything to go smoothly, you can contact the Disney team and they will help you organise everything!

 



13.  Helicopter Trip

Plan a romantic trip for two and book a helicopter ride. You can either propose while you are flying or when you land like our happy customer did. He took his then-girlfriend-now-fian

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